Frequently Asked Questions

Yes, the tap water in Torrevieja meets all EU safety standards and is technically safe to drink. However, "safe" does not mean pleasant. The water has very high mineral content, elevated chlorine levels (especially in summer), and a taste that most people find unappealing. Many expats and locals prefer not to drink it straight from the tap. A water filtration system makes it not just safe but genuinely enjoyable to drink.

Torrevieja's water supply comes from a mix of desalinated seawater and treated reservoir water. The desalination process removes salt but leaves a different mineral profile. High levels of calcium and magnesium (hard water) combined with chlorine added for disinfection create a taste most people find unpleasant. The hardness level regularly measures between 40 and 50 degrees French hardness (fH), which is classed as "very hard."

Torrevieja water typically measures between 40 and 50 degrees French hardness (fH). To put that in context, water below 15 fH is considered soft, 15-30 fH is moderately hard, and anything above 30 fH is very hard. At 40-50 fH, Torrevieja has some of the hardest water in Spain. This causes significant limescale buildup in appliances, on fixtures, and can dry out skin and hair.

Yes, water quality can vary significantly even between neighbouring urbanisations. Some areas receive water from different sources or through older pipework. The desalinated water ratio also varies. What works perfectly in Los Balcones might need a different approach in Ciudad Quesada.

Roughly 70% of Torrevieja's water comes from the Torrevieja desalination plant, which processes seawater from the Mediterranean. The remaining 30% comes from the Segura river basin and transferred water from other regions. This blend creates a unique mineral profile that differs from what most Northern European expats are used to.

Not necessarily. A properly installed reverse osmosis system produces water that is as pure as, or purer than, most bottled water. You also avoid the environmental impact of plastic bottles, the hassle of carrying them home from the supermarket, and the ongoing cost. A typical household in Torrevieja spends over 300 euros per year on bottled water, which is far more than the annual cost of maintaining a filtration system.

Most installations take between 1 and 3 hours depending on the system. An under-sink filter or reverse osmosis system typically takes 1-2 hours. A whole house filter or water softener takes 2-3 hours. We always allocate extra time so we are never rushing. You can read our detailed installation process guide for a full breakdown of what happens on the day.

Yes, but only briefly. We typically need to shut off the water supply for 15-30 minutes while we connect the system to your pipework. We plan this carefully and let you know before we turn anything off so you can fill a jug if needed. Most customers barely notice the interruption.

Very little. For an under-sink system, please clear the items from under your kitchen sink so we have room to work. For a whole house system, ensure we have access to your water main entry point (usually in a utility room, garage, or outside meter box). That is about it. We bring all tools, parts, and materials needed.

No. We use professional push-fit connectors that do not require soldering or welding, which means no mess. We lay down protective coverings and clean up thoroughly before we leave. We treat your home with the same respect we would want in our own.

Yes. We install in apartments, townhouses, villas, and commercial premises. Under-sink filters and reverse osmosis systems work perfectly in apartments. Whole house filters can be fitted in most apartment buildings too, subject to access to the water main. We have fitted systems in properties across Torrevieja ranging from studio apartments to large detached villas.

For under-sink filters, yes, you can use the water immediately. For reverse osmosis systems, we recommend discarding the first two tanks of water to flush the system through. We do the first flush during installation and explain everything clearly before we leave. You will typically be drinking your filtered water the same day.

Call us or send a WhatsApp and we will sort it out. All our installations come with a 2-year parts and labour warranty. We also follow up within a week of every installation to make sure everything is working perfectly. For ongoing support, we are just a phone call or message away.

Yes, absolutely. We have fitted systems in hundreds of rented properties across the Costa Blanca. Our under-sink filters use push-fit connectors that do not require any permanent modifications to the property. Most landlords are perfectly happy for tenants to install a water filter, as it improves the property's amenities.

Yes. An under-sink filter or reverse osmosis system can be disconnected and removed cleanly. We can even help with the removal and reinstallation at your new property if it is within our service area. The push-fit connectors we use leave no damage to existing pipework.

Technically, it depends on your tenancy agreement. However, because our under-sink systems do not make permanent modifications to the property, most landlords have no objection. We can provide a brief information sheet for your landlord explaining the system and that it can be removed without damage if required.

Even for a 6-month stay, an under-sink filter at around 150 euros works out cheaper than buying bottled water every week. It is also far more convenient. If you are staying 3 months or less, a countertop filter jug might be more appropriate, and we can advise on those too.

Yes, and we work with several property managers on the Costa Blanca who have us fit filters in their rental properties. Clean, great-tasting water is a real selling point for holiday lets and regularly gets mentioned in positive guest reviews. We can offer multi-property discounts for landlords and property managers.